Guide to phone-banking

[rydra_wong]

In case anyone's interested:

https://fremedon.tumblr.com/post/763191310815576064/i-did-my-first-phone-bank-of-the-season-tonight

Extract:

I know we all hate the phone around here. But as a raging introvert with an audio processing disorder, I actually find phone banking hugely easier than almost any other phone interaction (and many in-person ones).

So I thought I’d write up a brief explainer of how it works.

Comments

[cosmolinguist]

I would agree with this. What a lot of people hate about phones isn't (just) the logistics of a phone call, it's not knowing what will happen, what the other person will do, or if you'll get what you want. With phone banking, you have a script, you have clear goals that would fit in a pretty simple flow chart, and you have nothing personally riding on the phone call. Even if the person on the other end is unpleasant, you'll have a box you can check for that, thank them, hang up, and then you're done with that person forever.

[oracne]

I'm signed up to do text-banking next week. I am about to find out how that works, too. Hopefully, some of the people won't hate getting texts as much as I do.